The Challenge
Support tooling typically assumes email is the only way a ticket arrives. Requests coming in through web forms and other channels had to be transferred by hand, so they entered the queue late and inconsistently.
Case study
DeskPilot
A custom helpdesk application with built-in automations, plus n8n workflows that raise tickets from any intake channel — not just email.
- n8n
- Webhooks
- REST API
- Helpdesk
The Solution
DeskPilot, a custom helpdesk application with automation built into the ticket lifecycle, fed by n8n workflows that accept submissions from multiple intake sources and turn each one into a properly routed ticket.
The Technology
Custom helpdesk application with n8n workflows using webhook triggers and API nodes for multi-channel ticket intake.
More work
Other projects
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