The Challenge
Most support software assumes every request arrives by email. Anything that came in through a website form had to be copied across by hand — so those customers waited longer, and some got missed altogether.
Case study
DeskPilot
A support desk that turns every customer request into a proper ticket — whether it came from a web form, an email or somewhere else.
- n8n
- Webhooks
- REST API
- Helpdesk
The Solution
DeskPilot accepts requests from anywhere and turns each one into a ticket automatically, sent to the right team without anyone copying anything across. The support desk handles the follow-up steps on its own.
The Technology
A purpose-built support desk connected to n8n, the automation tool that catches incoming requests and files them correctly.
More work
Other projects
What we automated
The manual steps this removed
Described in our own words — what the build actually does today.
- Requests accepted from web forms, email and other places — not just email
- Every request written up the same way, so nothing arrives half-filled-in
- Each ticket sent to the right team automatically, with nobody copying it across
- Follow-up steps handled by the system instead of being remembered by a person
- A clear record of how every request came in, so nothing goes missing
Workflows this demonstrates
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