Advanced · 3–4 weeks
Answer the easy questions, pass on the real ones.
An assistant that answers using only your own help documents — and hands over to a person the moment it should.
Doing it by hand
Most support volume is the same twenty questions. Agents answer them again every day, which means the genuinely difficult tickets — the ones that actually need a person — wait behind a queue of password resets.
- Your team answering the same questions every day
- Difficult problems stuck behind password resets
- Nobody answering anything outside office hours
- Different answers depending on who replies
What we build instead
The assistant answers only from your own help documents, and shows which page it got the answer from. It is built to hand over rather than guess — if it is unsure, if the customer sounds annoyed, or if the question touches billing or cancelling, it passes straight to a person with the whole conversation attached.
This one is designed and ready to build, but we have not built it yet — so there is nothing to show you running, and we are not claiming any results. We agree exactly what it will do for your systems first, and you see it working before you sign it off.
Scope this workflowThe workflow
How it runs
The highlighted steps are the parts we build for you. The rest are things you already have.
- TriggerCustomer asksChat or email
- ProcessChecks your docsFinds the answer
- DecisionSure enough?And is it allowed
- ActionAnswersShows the source
- ActionOr gets a personWith the history
- Your help documents
- AI
- Your support desk
- Chat / email
What you get
- Answers taken from your own documents, with the source shown
- It says "let me get someone" instead of making things up
- The person taking over sees the whole conversation
- Customers get answers outside office hours
- You find out what people actually keep asking about
- Support operations
- D2C & e-commerce
- Coaching & education
Related workflows
Others that fit the same business
Have a system that needs to work smarter?
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