D2C & e-commerce
Orders, stock and support that keep up with the store.
A D2C business grows by adding tools — a store, a courier, a helpdesk, a spreadsheet — and the gaps between them get filled by a person copying things across. We close those gaps, so an order, a return or a stock level moves between systems without anybody re-typing it.
The manual load
Where the hours usually go
If two or three of these look familiar, they are the ones to automate first — they repeat, they follow rules, and none of them need judgement to get started.
Copying order and delivery details between the store and the courier
Answering "where is my order?" by hand, dozens of times a day
Finding out a product is out of stock after it has been sold
Reconciling what the store says with what the spreadsheet says
Your first automation for D2C and e-commerce brands, free
Tell us one job somebody does by hand every day and we will build it, test it and hand it over at no charge.
2 free builds a month · one automation · up to 2 systems
What we build
What we automate for D2C and e-commerce brands
Each of these is a build we can start from. Most businesses begin with one, see it run for a fortnight, then add the next.
How they get built
The capabilities behind this work
Most projects here combine two or three of these.
FAQ
Common questions from D2C and e-commerce brands
- Can you automate Daily operations digest for D2C and e-commerce brands?
- It reads the numbers out of each system itself, puts them into one tidy summary, and posts it to WhatsApp or Slack — and points out anything that looks unusual.
- Can you automate Bulk reminders and messages for D2C and e-commerce brands?
- The list comes straight out of your own system, so it is always current — everyone with a payment due this week, everyone whose renewal is next month. The message goes out to all of them at once, personalised with each person's name and details, and every send is recorded so nobody is messaged twice.
- Can you automate Sort the good enquiries from the rest for D2C and e-commerce brands?
- It looks up each enquiry to fill in details like company size and industry, then has AI read what they wrote and rate how serious and how urgent it looks. Serious enquiries go straight to your best salesperson with a short briefing. The rest go into a gentle follow-up sequence instead of being ignored.
- Can you automate Turn every request into a ticket for D2C and e-commerce brands?
- One setup catches requests from everywhere and writes them all up the same way, works out what kind of problem it is and how urgent, then sends it to the right team. The clock starts when the customer wrote in — not when somebody noticed.
- Can you automate Keep stock right everywhere you sell for D2C and e-commerce brands?
- Your main system holds the real stock figure. Orders come in and set that stock aside immediately, the updated number goes back out to every sales channel, and returns put the stock back the same way. One number, correct everywhere.
- Can you automate AI that answers the easy questions for D2C and e-commerce brands?
- The assistant answers only from your own help documents, and shows which page it got the answer from. It is built to hand over rather than guess — if it is unsure, if the customer sounds annoyed, or if the question touches billing or cancelling, it passes straight to a person with the whole conversation attached.
Other sectors
Not quite your business?
The shape of the work repeats across sectors — the tools change, the manual load does not.
Have a system that needs to work smarter?
Tell us what you're trying to automate, integrate or build. We'll tell you what it would take.