Support operations
Let the queue sort itself out.
Most support queues are mostly repeats. The same question, the same status request, the same form filled in wrong. Triage and the repetitive answers can run automatically, which leaves your team the tickets that genuinely need a person.
The manual load
Where the hours usually go
If two or three of these look familiar, they are the ones to automate first — they repeat, they follow rules, and none of them need judgement to get started.
Reading every ticket just to work out where it should go
Typing the same answer to the same question each week
Creating tickets by hand from emails and form submissions
Chasing internal updates so a customer can be told something
Your first automation for support teams, free
Tell us one job somebody does by hand every day and we will build it, test it and hand it over at no charge.
2 free builds a month · one automation · up to 2 systems
What we build
What we automate for support teams
Each of these is a build we can start from. Most businesses begin with one, see it run for a fortnight, then add the next.
How they get built
The capabilities behind this work
Most projects here combine two or three of these.
FAQ
Common questions from support teams
- Can you automate Turn every request into a ticket for support teams?
- One setup catches requests from everywhere and writes them all up the same way, works out what kind of problem it is and how urgent, then sends it to the right team. The clock starts when the customer wrote in — not when somebody noticed.
- Can you automate Ask your business a question for support teams?
- We build a secure connection between your business software and an AI assistant. Your team asks a normal question — "which orders are late?" — and gets the answer from today's live information. You decide exactly what it is allowed to see, and where you permit it, it can also create records and start jobs for you.
- Can you automate AI that answers the easy questions for support teams?
- The assistant answers only from your own help documents, and shows which page it got the answer from. It is built to hand over rather than guess — if it is unsure, if the customer sounds annoyed, or if the question touches billing or cancelling, it passes straight to a person with the whole conversation attached.
Other sectors
Not quite your business?
The shape of the work repeats across sectors — the tools change, the manual load does not.
Have a system that needs to work smarter?
Tell us what you're trying to automate, integrate or build. We'll tell you what it would take.